WARRANTY LENGTH: 2 YEARS
This product is warranted against factory defect in material and workmanship for a period of twenty-four (24) months from date of purchase. During the warranty period ACR Electronics, Inc. (ACR) will repair or at its option, replace at no cost to the user for labor, materials or return transportation.
For further assistance, please contact our Technical Service Department at :
ACR Electronics, Inc.
5757 Ravenswood Road, Fort Lauderdale, FL 33312-6645
Telephone: +1 (954) 981-3333
Fax: +1 (954) 983-5087
This warranty does not apply if the product has been damaged by accident or misuse, or as a result of service or modification by other than the manufacturer. THE COMPANY MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ANY OTHER MATTER WITH RESPECT TO THIS PRODUCT, EXCEPT AS OTHERWISE EXPRESSLY STATED IN THE PREVIOUS PARAGRAPH. The Company shall not be liable for consequential or special damages. In order to place the warranty in effect, please fill out the warranty registration form located on the product page at www.acrartex.com or complete and mail the registration card accompanying the product (if applicable) which must be returned to ACR within ten (10) days of purchase.
What the Warranty covers
ACR warrants that, subject to correct storage, installation and use as instructed in the Installation Manual, the Product will be free from manufacturing and design defects for the Warranty Period. In the unlikely event of a problem with the Product please follow the warranty claim process. Once the product is returned, ACR will determine the validity of the warranty claim and the action(s) which needs to be taken. ACR’s decision on all warranty claims is final and is limited in all respects
to the repair or replacement of the product at ACR’s sole discretion.
What the Warranty does not cover
The Warranty does not cover the effects of normal wear and tear. The Warranty is immediately invalidated in the event that the Product has been opened and or tampered with in any way or not stored, installed or used as described in the Installation Manual, or have not followed subsequently issued directions from ACR. This Warranty does not cover the data that is received and outputted by the Product as it is subject to external factors out of ACR’s control. This Warranty doesnot cover the product when, following testing by ACR, it has been deemed to be damaged by any third party device.
How to make a Warranty claim
In the unlikely event of a problem a user should first consult the Installation Manual to ensure that all of the instructions have been followed correctly. If a Warranty claim is to be made, please contact ACR directly by email at service@ACRARTEX.com, or via the web site, www.ACRARTEX.com providing the date of purchase, vendor purchased from, exact product model number, the product serial number and a detailed description of the problem. In the event that the product is returned to ACR Electronics, Inc. a Return Material Authorization (RMA) number must be obtained as directed on the website www.acrartex.com and in compliance with the company’s RMA policy. In all cases ACR’s decision on the validity of any warranty claim and the remedy is final.
Limitation of liability
ACR’s entire liability and responsibility is limited by the Warranty described herein. The Warranty is non-transferable and therefore is only valid for the original purchaser of the new product from an authorized ACR vendor. Any additional warranty offered by vendors is entirely at their own risk unless specifically sanctioned by ACR in the form of a written commitment. ACR is not liable for any direct, indirect, consequential and or vicarious liabilities which may arise through the use of the Product, including but not limited to any consequences resulting from the inability to use the Product and or misinterpretation and or quality of the information generated by the Product. The entire extent of the liability from ACR to the user in respect to the Product in all situations and respects shall be limited to the net amount paid for the Product from the original vendor.