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What are my obligations with regard to registering and re-registering my beacon?
A beacon should be registered at the time of purchase or installation. The registration of a beacon is valid for 2 (two) years. The owner should re-register the beacon every two years. If change of ownership occurs, the original owner must notify the authorities and de-register the beacon before the new owner can register.
I used an ACR/Artex beacon two years ago and was rescued from a dangerous situation. Am I eligible for the free replacement beacon?
The Survivor Club, with all of its program benefits, became active on October 1, 2012. However, if you legitimately activated a beacon prior to that time, please contact email@example.com to discuss what options may be available to you.
The EPIRB that I used in my rescue is very old and is not manufactured by ACR any longer. Which of your current EPIRBs will you be sending me as a replacement?
Based upon the technology and features that are found in the EPIRB you used, we will send you a replacement with equal or greater technology/features.
Is free installation included with my replacement beacon?
We provide you with only the free replacement beacon, not the cost of any installation.
Why is it so important for me to register my beacon?
Registering the EPIRB, ELT or Personal Locator Beacon is required by law in the United States and in most countries. Registering is very important because should your beacon ever be activated, it is how Search and Rescue Teams will know who you are, and contacts provided may be able to supply information about your specific travel plans. In the absence of this information, it may take longer for a search-and-rescue operation to begin.
What will happen if I do not replace the battery before the expiration date?
The chances of surviving a life threatening situation is greatly diminished if proper care and maintenance is not given to a beacon.
How do I know the beacon is working?
Perform a self-test. If the test passes, the beacon is working. If self- test does not pass, take/send the beacon in for service. Please not that there is an limited amount of self-tests that can be preformed until battery life is affected. We would recommend you view your recommended self-test number in your units manual or on the unit's product page on this website.
How do I register my beacon?
406 MHz Beacons must be registered with the National Authority of the country you live in.
Step 1. Visit our Registration database to find the appropriate National Authority
Step 2. Register with your countries National Authority via Mail, Fax or for the fastest service register online.
Registration in the United States
The national authority that accepts beacon registrations in the United States is the National Oceanic and Atmospheric Administration (NOAA). Here are three easy ways to register:
1.) The fastest and easiest way to register is online at www.beaconregistration.noaa.gov . Recommended method. Verify and validate information before submitting.
2.) Mail the registration form with the pre-addressed, postage paid envelope to:
SARSAT BEACON REGISTRATION
1315 East West Hwy
Silver Spring, MD 20910
Please print legibly.
3.) Faxing a registration is also acceptable. Fax the registration form to the Fax number on the bottom of the registration form. To reduce the possibility of erroneous entry please verify legibility of information and validate information on form to UIN on beacon before faxing. Please print legibly and in BLACK ink.
All registration forms will be entered in the 406 MHz beacon registration database within 48 hours of receipt. The information you provide on the registration form is used for rescue purposes only.
A confirmation letter, a copy of the actual registration and a proof-of-registration decal will be mailed to you within two weeks. When you receive these documents, please check the information carefully to ensure that the information provided on the label agrees with the information on the beacon and then affix the decal to your beacon in the area marked "BEACON DECAL HERE." If you do not receive confirmation from NOAA in the expected timeframe, or if the information on the label is incorrect call toll free 1-888-212-7283 for assistance.
Registration outside of the United States
In countries other than the United States, 406 MHz beacons are registered with that country's national authority at the time of purchase. The sales agent should have assisted you in filling out the forms and sending them to the country's national authority. Alternatively, visit our Registration database or many countries allow online registration in the International 406MHz Beacon Registration Database (IBRD) at www.406registration.com.
To verify that the unit is properly programmed for your country, view the UIN label on the back of the unit. In the event that the beacon is not programmed for your country, the sales agent (if properly equipped) can reprogram the unit for the correct country.
I tried to register my beacon but the authorities tell me that it needs a different ID number programmed in. Do I need to send this back to you?
This can be done by any Certified Battery/Service Center. Please have your registration form and beacon available when contacting a Certified Battery Replacement Center for assistance.
Whilst all reasonable care has been taken in the preparation of this site no liability is accepted under any circumstances by ACR Electronics, Inc. nor its subsidiaries or associated companies for any loss incurred as a result of reliance on any statement, error or any omission contained herein, including without limitation direct, indirect or consequential damages however arising from your use of the ACR website or any website to which this website is linked.
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Nothing in these terms and conditions limits our liability for death or personal injury resulting from our negligence.
These terms and conditions and any disputes shall be governed by and in accordance with law and subject to the exclusive jurisdiction of the State of New York courts.
How do I know when the battery is due for replacement?
There is a battery expiration date label on every beacon. It can be found either in the back or on the sides of the beacon itself.
Do I have to replace the battery if the beacon goes off by mistake and why?
Yes, as this is a lifesaving device it should be diligently maintained to perform as specified. It will need a new battery as any inadvertent activation will deplete the existing battery.
Is there any special instruction for shipping a battery or a unit with the battery in it?
There may be, depending on the beacon that you have. Due to transportation regulations changes, some ACR & Artex products that contain lithium batteries may need to be shipped as Hazmat. Please visit the product page for your product and review the download tab for the Material Safety Data Sheets (MSDS).
Can I buy a battery from you and replace it myself?
No. The battery cannot be purchased. This is a life saving device and you need to have the tools, hardware and software to perform a battery replacement. Full functional testing is done on the unit, after the battery is replaced, to make sure that the unit will last another 5 years in the field. The battery of any EPIRB, ELT or Personal Locator Beacon needs to be replaced by an ACR/Artex Certified Battery Replacement Center (BRC), where trained technicians will perform this service.
Where do I take/send my unit for battery service?
Visit our Battery / Service Locator. Contact the battery/service station for instructions on how to send the beacon to them. Please contact the BRC for the cost for this service. Or call us at 1-954-981-333 and one of our customer support agents will help.
What is a GPS Self Test?
Newer GPS (sometimes referred to as GNSS) equipped beacons may also include an optional GPS Satellite Acquisition Self Test (not all GPS beacons have this ability), which tests the operation of the GPS Receiver and its ability to encode your location into the transmitted distress message.
It is not uncommon for this test to only be permitted to be performed once or twice over the life of the battery (e.g. every couple of years), as this type of test can significantly reduce the battery life of the beacon. For beacons installed in commercial craft there are often regulatory requirements that define how often these tests should be performed.
Are there any Beacons that I can't test Through the Satellites?
Yes, in particular some older models of Beacons do not transmit a 406 MHz burst, so they cannot be tested in this way.
In addition some current other manufacturers models of Beacon incorporate features (e.g. a rolled up one time only use antenna) that reduce their radiated power output during a Self Test and therefore these beacons do not transmit a signal that is strong enough to reach the satellites.
What should I do if I get a Self Test failure?
If you get a Self Test failure, first check the instructions in the user manual supplied with your Beacon, make sure you carried out the test correctly and that you have followed any instructions provided.
How does one take care of a beacon?
Taking care of a beacon is quick and easy. Routine maintenance is part of having the beacon ready at all times. Follow the maintenance recommendations in the Owner's Manual.
How do I get a replacement antenna for my Beacon?
Contact any Battery/Service Center for replacement. Please have the beacon in hand and be prepared to provide the beacon model number and whether the unit is in warranty or out of warranty.
I lost my EPIRB/PLB at sea during a rescue operation and cannot send it to you in exchange for a replacement beacon. What do I do?
Please contact firstname.lastname@example.org to determine what other proof of ownership exists and provide us with details of the rescue. If we can confirm through this process that you owned one of our beacons and legitimately used it in a rescue, you are eligible for a free replacement beacon.
Once someone enters the Survivor Club program, you replace their used beacon with a new beacon. Is that because an ACR or Artex beacon can only be used once before it must be replaced?
Absolutely not. ACR and Artex beacons are built to be used multiple times, though the battery should be replaced after each use. The purpose behind our replacement offer is to incentivize legitimate survivors who have used an ACR/Artex beacon to share their experiences with other outdoor sports enthusiasts who may one day benefit from the use of a lifesaving beacon.
I used your beacon in a rescue, but I don’t want to replace it. Am I eligible to receive another item of value in exchange for becoming a member of the Survivor Club?
We understand you may not want to give up the beacon that was instrumental in avoiding a tragedy. If this is the case, we will arrange to have the used beacon serviced for you free of charge, including replacement of the battery, O-rings, and gaskets, and we will perform a full test sequence.
If I don’t have any photos of my rescue, can I still participate?
If you don't have a rescue-oriented photo, you can submit a photo of you and/or any others (family/friends) who were involved in the rescue, or a photo of your boat/plane/jeep/camp/etc.
Must the beacon I used be manufactured by ACRArtex in order to participate in the Survivor Club?
Yes, at this time, we are restricting the program to ACR/Artex beacons only.
I live in Australia. Do I quality to become a Survivor Club member?
Yes, SurvivorClub.com is for anyone, regardless of where they live, who uses an ACR/Artex beacon in a life-threatening situation. Certain restrictions apply so please read our terms and conditions.
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By using this site, you agree to the terms described on this page. If you do not agree to these terms, do not use this site. As these terms can change, please review our terms periodically. Your continued use of this site after changes to our Terms and Conditions have been made means you agree to abide by those changes.
ACR Electronics, Inc. (ACR) has taken all reasonable care to ensure that the information on this website was accurate at the time of its initial inclusion. However, no warranty, condition or representation, express or implied, is made or given that the information is free from errors, inaccuracies or omissions. Furthermore, the information may be subject to change or update without notice and must not be taken as establishing any contractual or other commitment binding upon ACR Electronics, Inc. or any of its subsidiary or associated companies.
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Customer Credit Application
Survivor Club Terms & Conditions
Brought to you by ACR Electronics, Inc. [ACR/ARTEX]
If you use your ACR or ARTEX 406 MHz EPIRB, ELT or Personal Locator Beacon in a lifesaving emergency that results in your life being saved by search and rescue personnel, ACR/ARTEX will replace your beacon with a new beacon of equal or greater value (hereinafter, the "Program") subject to the terms and conditions described herein.
How To Participate:
To request your replacement, please visit http://www.suvivorclub.com and submit your rescue story along with a photo or video related to the rescue. You must also mail your existing beacon, along with its corresponding proof of registration, to ACR Electronics, Inc., Re: 406 Survivor Club, 5757 Ravenswood Road, Fort Lauderdale, FL 33312. Once we verify your rescue with the proper authorities, we will mail you a new beacon of equal or greater value, provided all other terms and conditions have been met. For more information visit: http://www.suvivorclub.com.
By participating, you agree to be bound by the requirements of ACR/ARTEX in regards to the Program, including these terms and conditions. You also certify that you are 13 years of age or older at the time of submission. ACR/ARTEX's decisions will be final on all matters relating to the Program.
The Program will be subject to the following additional terms and conditions:
Use of Personal Information and Publicity:
ACR/ARTEX will take full ownership of all returned beacons and may display, photograph or use such beacons for marketing or advertising purposes. ACR/ARTEX may also gift or loan returned beacons to customers and dealers in its sole discretion.
Information collected in connection with the Program will be used by ACR/ARTEX to administer the Program and to inform participants about their products, services, promotions and offers. In addition, acceptance of the replacement beacon constitutes permission to ACR/ARTEX, its affiliates, subsidiaries, licensees and agencies, to use and license survivor's first name, city, state, likeness, survival story, photos and/or video submissions, for purposes of advertising and trade without further compensation, unless prohibited by law. Notwithstanding the foregoing, participant(s) last names and other contact information such as email address, mailing address, phone number, etc., will not be made publicly available by ACR/ARTEX without the participant's consent.
The participant(s) may also be invited to make publicity appearances or attend commercial shoots, although attendance will not be mandatory.
Limitation of Liability:
By accepting the replacement beacon, participant agrees to hold ACR/ARTEX, and their respective directors, officers, employees and assigns, harmless against any and all claims and liability arising out of use of the replacement beacon. Participants assume all liability for any injury or damage caused, or claimed to be caused, by participation in the Program or use or redemption of any replacement beacon.
ACR/ARTEX is not responsible for any typographical or other error in the printing of the offer or administration of the Program. ACR/ARTEX is not responsible for incomplete, lost, late, damaged, illegible or misdirected e-mails or for any technical problems, malfunctions of any telephone lines, computer systems, servers, providers, hardware/software, lost or unavailable network connections or failed, incomplete, garbled or delayed computer transmissions or any combination thereof. ACR/ARTEX is not liable for damage to any computer system resulting from participation in or accessing or downloading information in connection with the Program.
IN NO EVENT WILL ACR/ARTEX BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR PARTICIPATION IN THE PROGRAM, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT ACR/ARTEX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ACR/ARTEX'S AGGREGATE LIABILITY WITH RESPECT TO THE PROGRAM WILL NOT EXCEED THE VALUE OF THE REPLACEMENT BEACON. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply.
CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE ANY WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE PROGRAM IS A VIOLATION OF CRIMINAL AND CIVIL LAW. SHOULD SUCH AN ATTEMPT BE MADE, ACR/ARTEX RESERVES THE RIGHT TO DISQUALIFY AND SEEK DAMAGES FROM ANY SUCH INDIVIDUAL TO THE FULLEST EXTENT PERMITTED BY LAW. In the event of a dispute regarding any submission, the submission will be deemed made by the original purchaser of the registered beacon. ACR/ARTEX reserves the right to modify the Program or disqualify a participant if fraud, misconduct or technical failures destroy the integrity of the Program as determined by ACR/ARTEX, in its sole discretion. These Terms and Conditions are governed by the law of the State of Florida, excluding rules governing choice of laws. Any action, suit or case arising out of, or in connection with, the Program or these Terms and Conditions must be brought in either the federal courts located in the Southeast District of Florida or the state courts located in Broward County, Florida.
All standard terms, conditions and warranties applicable to the replacement beacons shall apply. In the event of inconsistencies between such terms, conditions and warranties and these Terms and Conditions, these Terms and Conditions shall prevail.
Terms and Conditions of Sale
Please click on the link below to read our
ACR Return Material Authorization (RMA) Policy
You can find a copy of our RMA(Return Material Authorization Policy Below:
Supplier Terms and Conditions