Technical support

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ACR

ACR Products Hazardous Shipping Information

SVHC REACH Declaration Forms – Land & Marine

SVHC REACH Declaration Forms – Aviation

UN 38.3 Battery Test Summary Reports
ACR UN 38.3 Battery Test Summary Report
EPIRB1 UN 38.3 Battery Test Summary Report
E100/E100G UN 38.3 Battery Test Summary Report
MOB1 UN 38.3 Battery Test Summary Report

DEALERS AND DISTRIBUTORS CLICK BELOW TO VIEW OR PRINT:
Packaging Material Compliance (Anti-Mould, Anti-Humid Substances)
Hazmat letter dated 9-29-2008
Federal Register Rule of the recent changes about shipping Lithium batteries
49 CFR Shipping Regulations

LINKS TO HAZMAT LABELING SUPPLIERS
Label Master Class 9 Link
Label Master Lithium Batteries Domestic Link

FEDERAL AVIATION ADMINISTRATION (FAA) LITHIUM BATTERY RESOURCES FOR PASSENGERS:
Pack Safe – Lithium Battery Resources

ATTENTION BEACON OWNERS
When returning your beacon for Service: View the product page on our website for the product you are shipping and select the download tab in order to access any MSDS shipping documentation. Print a copy of the corresponding MSDS located in the Download Tab of the product page and bring it to your shipper.

Return Material Authorization

ACR Electronics, Inc. (ACR) offers material and workmanship warranty coverage to our customers for most ACR products. We have an onsite repair facility that provides services on select ACR and ARTEX brand items. In order to initiate a warranty or service request, click on the link below to start the process.
https://www.acralive.com/RMAHome.aspx

You will need the following information to complete your RMA request;
1. Product Model Number
2. Product Part Number
3. Product Serial Number
4. Manufacture Date

By returning or sending products back to ACR Electronics, Inc., you are doing so in accordance with our Return Material Authorization Policy.

For assistance with your RMA online request please call 954-981-3333.


Repair Administration: Ana Pagan 954-862-2110 or Ana.Pagan@acrartex.com

FPR Programming Software

FPR Programming Software Downloads and Support
Download Software Version

Supporting Materials and Downloads
FPR 30 Manual
Country.dat
FPR-41 Software

ACR Technical Support

Technical Support 7:30 – 4:30 EST:
For Technical Support call 954-981-3333 Option 3 or send an email to TechSupport@acrartex.com

ARTEX

ARTEX Hazardous Shipping Information

Regulation US 49 CFR considers the ARTEX Lithium products as NON-HAZARDOUS
IATA considers the ARTEX Lithium products as Class 9 dangerous goods (HAZARDOUS)

Considering (49 CFR) and International (IATA) regulations, all Lithium batteries and products containing Lithium batteries with a final destination outside of the United States will be shipped as Class 9 dangerous goods (hazardous) and therefore are subject to a “Hazardous Material Charge”.

Individual carriers may have different restrictions regarding different countries. The customers are advised to inquire about any restrictions before choosing a carrier to transport these products and consult with the carriers as to any hazardous material cost charges that will apply to shipments.

UN 38.3 Battery Test Summary Reports
ACR UN 38.3 Battery Test Summary Report

LINKS TO HAZMAT LABELING SUPPLIERS
Label Master Class 9 Link
Label Master Lithium Batteries Domestic Link

CONSUMERS AND BEACON OWNERS CLICK BELOW TO VIEW OR PRINT:
US DOT Safe Travel Information regarding lithium batteries

ATTENTION BEACON OWNERS
When returning your beacon for Service, view the product page on our website for the product you are shipping and select the “Downloads” tab at the bottom of the page in order to access the MSDS shipping documentation. Print a copy of the corresponding MSDS and bring it to your shipper.

STC for ELT Installations

A Supplemental Type Certificate (STC) is a document issued by the Federal Aviation Administration approving a product (aircraft, engine, or propeller) modification. The STC defines the product design change, states how the modification affects the existing type design, and lists serial number effectivity. It also identifies the certification basis listing specific regulatory compliance for the design change. Information contained in the certification basis is helpful for those applicants proposing subsequent product modifications and evaluating certification basis compatibility with other STC modifications.

ARTEX does not hold any STC’s for any ELT installation or aircraft type. Artex recommends contacting the aircraft manufacturer for information regarding STC’s.

FAA STC’s and EASA STC’s to install ARTEX 406 MHz ELTs into aircraft are also available through EMTEQ and EAD Aerospace. Please select one of the links below for more information:

ARTEX Service Notices

The following Service Notices are downloadable in pdf format requiring Adobe Acrobat Reader to view.

Service Advisories
SB1000  – ELT G-Switch Testing and Maintenance
SIL4001 – ARTEX ELT Maintenance and Testing
SIL4002 – New Programming System and Training for ARTEX Branded ELT
SIL4010 – Level Shifter Discontinued/Obsolete
SIL4011 – G-Switch with UV cure for B/C/G406 Series ELTs
SIL4013 – Annual Maintenance and Self-Testing of ARTEX ELT Systems
161216.1 – ACR ELT 1000 “MFG.DATE” Entry Label
161011.1 – ME 406 Mount Strap
Service Notice 31 – G-switch with UV cure for New Zealand ME406 ELTs
8142014/2 – ELT Programmer/Tester Update

ARTEX REPAIRS AND WARRANTY
At ACR Electronics, we have a fully approved FAR 145 repair center located at our headquarters in Fort Lauderdale, Florida.
Contact the ARTEX Repair Center for any ARTEX repair and service work.
Hours: 7:30am – 4:30pm (Eastern Standard Time) / Monday through Friday.

Return Material Authorization

ACR Electronics, Inc. (ACR) offers material and workmanship warranty coverage to our customers for most ACR products. We have an onsite repair facility that provides services on select ACR and ARTEX brand items. In order to initiate a warranty or service request, click on the link below to start the process.

https://www.acralive.com/RMAHome.aspx

You will need the following information to complete your RMA request;
1. Product Model Number
2. Product Part Number
3. Product Serial Number
4. Manufacture Date

By returning or sending products back to ACR Electronics, Inc., you are doing so in accordance with our Return Material Authorization Policy. For Aircraft-On-Ground (AOG) service, please call +1(954) 258-0225 and provide the model number, part number and serial number of the required Emergency Locator Transmitter (ELT).

For assistance with your RMA online request, Contact us at 954-981-3333 Option 4 or email us at RMA.CS@acrartex.com

Discontinued ELTs

If you have any questions please contact ARTEX sales: Sales@acrartex.com

DISCONTINUED ARTEX ELTS
ELT 110-4, 110-6 & ELT 100 HM
ELT 110-406 & 110-406 HM
ELT 110-406 ED
ELT 110-406 Nav & 110-406 HM Nav
ELT-200 & ELT-200 HM
ELT-201-S & 203-S
B406-1
B406-2
G406-1 & G406-2

ARTEX Battery Installation Instructions

Click on the applicable link below to access the battery installation instructions document specific to your ELT:

571-0406M Revision M
B,C, & G Series ELTs (batteries 452-0133, 452-0222, & 452-0131)
571-0406 Rev. L
 
110-4 Series ELTs (batteries 452-0130, 452-0130-01, 452-0130-02, & 452-0130-03)
571-0130 Rev. D
 
ELT 200 (battery 452-3063)
571-0004 Rev. D
 
ELT 200-Li (battery 452-3065)
571-0018 Rev. D
 
Survivor Series ELTs (battery 452-3061)
571-0011 Rev. D
 
ME and ELT 1000 Series ELTs (battery kits 455-0012 & 8302)
571-6504  Rev. 
E
 
ELT 345 (battery kit 8322)
Y1-06-0297 Rev. A
 
ELT 3000 (battery kit 8315)
Y1-03-0312 Rev. A
 
ELT 4000 (battery kit 8340)
Y1-06-0317 Rev. A

ARTEX Product Advisories

The following Product Advisory Notices are downloadable in pdf format requiring Adobe Acrobat Reader to view.

08142014/2 – ACR ELT Programmer / Tester Update
161216.1 – ACR ELT 1000 “MFG.DATE” Entry
 
ARTEX REPAIRS AND WARRANTY
At ACR Electronics, we have a fully approved FAR 145 repair center located at our headquarters in Fort Lauderdale, Florida.
Contact the ARTEX Repair Center at 954-862-2110 for any ARTEX repair and service work.
Hours: 7:30am – 4:30pm (Eastern Standard Time) / Monday through Friday.

ARTEX Repairs

ARTEX no longer provides repair support of C91a beacons, effective May 17, 2010.  Please click here for more information.

ARTEX MAIN REPAIR STATION:
ACR Electronics, Inc. maintains a certified FAA Part 145 Repair Station. We repair ARTEX-manufactured C126 ELTs. ARTEX also has repair stations located throughout the world. All repairs beyond the approved maintenance procedures as per the ARTEX Operation, Installation and Maintenance Manuals are mandated by the FAA to be performed only by ARTEX or a repair station certified by ARTEX.

KEY BENEFITS:
Original equipment manufacturer of ACR and ARTEX products
Experienced and skilled team of factory Trained Technicians
Work completed to the highest quality standards
World Class Customer Service includes AOG and Expedited options
FAA/EASA certified repair station #8CER093C
FAA approved drug and alcohol program
ISO 9001: 2008/AS9100 Certification
Quick turnaround time
Find an Authorized ARTEX Repair Station (Check the ARTEX and Aviation boxes)
Air Agency Certificate
EASA Certificate

HELPFUL REPAIR DOCUMENTS
Packing requirements for returns

Special Instructions for Repair and Return Products:
Customers wishing to have ARTEX products repaired must complete our Return Material Authorization Form below and submit a printed copy along with your product. Repair orders must list ACR Electronics as the vendor.
Return Material Authorization

Repair for ELTs, Nav Interfaces, ELT Testers, Programmers, Remote Switches, Antennas, FAR 21 Rejections, and Returns for Credit should be shipped to:
5757 Ravenswood Road, Fort Lauderdale, FL 33312

CAPABILITIES
ARTEX has the capability of repairing our own TSO C126 beacons. TSO C91 beacons are no longer repairable. Please contact our sales department for alternatives to upgrade.

Artex Technical Support

Technical Support 7:30 – 4:30 EST:
For Technical Support call 954-981-3333 Option 3 or send an email to TechSupport@acrartex.com

After-hours AOG Service and Technical Support:
Technical Support:
(954) 909-7050
The After-hours AOG Service and Technical Support line is only used to troubleshoot AOG aircraft or other emergency situations.
ACR Electronics, Inc. does not:
Provide Counter to Counter Service
Process repairs after hours or on weekends
Ship parts